1. Before the service starts
Full refundBefore the service has started you may withdraw — I will refund the full price.
2. Single lesson
Held — no refund; not held — everything backA held lesson is not refundable. A lesson is considered held when its takeaways and homework are published in the dashboard. The fact that you did not open them does not cancel the fact that the service was provided.
If the lesson was not held — a full refund. If it fell through by my fault — a reschedule or a full refund, your choice.
3. Lesson courses
Not started — everything; started — half for every lesson not heldThe line runs along "provided / not provided". What has been provided is not refundable: the lessons held. What has not been provided is refundable.
The course price is split evenly across its lessons, and the share of one lesson is rounded to the nearest $5: $30 per lesson in the 4-lesson course (the course itself is $120) and $30 per lesson in the 10-lesson course (the course itself is $280). For the refund calculation every lesson not held has a declared refund value — about half the price of a lesson, rounded to the nearest $5: $15 in the 4-lesson course and $15 in the 10-lesson course. This is not a cancellation penalty and not a deduction of my costs: I refund the value of what was not provided, at the valuation declared here. You know that valuation before you buy — it is printed on this page.
- No lessons held yet — a 100% refund.
- Lessons have started — for every lesson not held you get back its declared refund value ($15 in the 4-lesson course, $15 in the 10-lesson course).
- A lesson forfeited because of a no-show without notice (section 4) is not counted as a lesson that was not held and does not go into the refund.
| The 4-lesson course — $120 | Refund |
|---|---|
| Nothing issued | $120 |
| 1 lesson held | $45 |
| 2 held | $30 |
| 3 held | $15 |
| 4 held | $0 |
| The 10-lesson course — $280 | Refund |
|---|---|
| Nothing issued | $280 |
| 1 lesson held | $135 |
| 3 held | $105 |
| 5 held | $75 |
| 8 held | $30 |
| 10 held | $0 |
4. Reschedules and no-shows
Give 12 hours notice- To cancel or reschedule a lesson, give me at least 12 hours' notice before the start.
- The first missed lesson without notice — the lesson stays yours.
- Every next no-show without notice forfeits the lesson: it is not rescheduled and not refunded in money. I do not count it as held — I did not hold it.
- If I could not hold the lesson — a reschedule of your choice or a full refund for that lesson.
5. Diagnostic
No refund after the recording is deliveredThe diagnostic counts as delivered once the recording and the mistake list are published in your dashboard — after that there is no refund. Not opening them does not undo the delivery.
6. How to request a refund
One email, reply within 24 hoursWrite to my email or Discord: what you paid for and when. I refund by the same method the payment was made, within 10 business days.
- E-mail: support@commonsensedota2.com
- Discord: commonnsense
Before going to your bank or payment provider, write to me — I resolve disputed cases within 24 hours. A chargeback on a service that was delivered leads to account suspension.