Terms of Service

I am a Dota 2 coach known as Common Sense. The Service is run by Common Sense Coaching LLC, a New Mexico limited liability company (USA), and I provide the services on its behalf (hereinafter — "I", "the Coach", "the Provider"). This document is the agreement between you and me.

The agreement is addressed to any individual (hereinafter — "you", "the User"). Signing in through Steam and paying for my services mean full and unconditional acceptance of these terms.

By accepting these terms you confirm that you are 18 or older, or that a parent or legal guardian knows about your training and agrees to it. I do not knowingly take on students under 13, and a parent can ask me to delete a lesson recording at any time.

The Service is my website commonsensedota2.com: the Dota 2 statistics pages and its private part — the student dashboard.

Information and consulting services for learning Dota 2:

• A diagnostic — a pass through your replay with a screen recording and a list of the mistakes I found. I give every mistake a short note — why it is a mistake and how to do it right; questions after delivery get a brief reply in messages, an in-depth breakdown is what lessons are for.
• A single lesson — a live replay breakdown or a 1×1 game with a breakdown.
• The 4-lesson course and the 10-lesson course — lessons paid for at once, at the course price.
• A lesson and a course come with a personal student dashboard: the takeaways of every lesson, homework, lesson recordings and a progress tracker.

Exact prices are in the "Prices" block on the home page.

Payment is made in US dollars by card through Stripe. The price you see is the price you pay — nothing is added at checkout, and any tax owed on the sale is mine to handle. The moment of payment is the moment you accept these terms.

Stripe takes the payment and sends you the receipt for it, to the email address you enter at checkout. Your card details go to Stripe only — I never see them.

You pick the training time yourself in the booking calendar; it shows free slots in your time zone. Lessons run in Discord and last up to 60 minutes.

The recording and everything made from it — breakdowns and takeaways — belong to me. I may publish them at my discretion (on my YouTube channel and in promoting the Service) only if you chose "video recording and breakdown". With "takeaways only" nothing is published: the materials stay in your dashboard. Your in-game nickname is visible on a published recording; your personal data is never disclosed. All of this applies to lessons and to the diagnostic alike.

To cancel or reschedule a lesson, give me at least 12 hours' notice before the start. The first no-show without notice I forgive: the lesson stays yours. Every next no-show without notice forfeits that lesson — it is not rescheduled and not refunded in money. It is not counted as held: I did not hold it.

A lesson counts as held once its takeaways and homework are published in your dashboard. If you chose a lesson without a recording, there are no takeaways and no homework — such a lesson counts as held by the fact that it took place at the agreed time. The diagnostic counts as delivered once the recording of the pass and the mistake list are published in the dashboard.

The fact that you did not sign in to the dashboard and did not open the materials does not affect the fact that the service was provided: the service is provided at the moment of publication.

Before the service has started you may withdraw — I will refund the full price.

Courses are recalculated by the number of lessons held. A match breakdown is not refundable after the video is delivered.

I do not ask for your year of birth; under 18 you train with a parent's agreement, and I do not knowingly take on students under 13. What happens to the recording of a one-on-one lesson is your call — the three options are in section 4, and I publish only what you chose to have published.

The account is personal; giving access to third parties is prohibited. The Service applies technical request limits to protect against shared use.

Copying, recording and distributing the private materials of the Service is prohibited. All materials are my intellectual property.

If these rules are violated, I may block the account without a refund for the current period.

What I process and why is in the Privacy Policy. In short: only what is needed for login and for the Service to work. I share it only with the technical services without which the Service does not run (they are listed in the Policy; some of them are outside the United States), and where the law requires it.

The Service is provided "as is"; short technical interruptions are not grounds for recalculation.

In-game results are not guaranteed: I hand over knowledge and break down mistakes, and your rank depends on your practice. No implied warranties are given — not fitness for a particular purpose, not uninterrupted operation.

My liability in any dispute is limited to the amount you paid for the Service over the last 3 months. Indirect losses — lost time, rating, income — are not compensated.

I may stop working with a student at my discretion — with a refund for everything not delivered, per the Refund Policy. If the Service shuts down entirely, I refund the unused part of what you paid.

Events outside reasonable control (force majeure) suspend my obligations for as long as they last.

I may change these terms by publishing a new version on this page. Paid services are governed by the version in force at the moment of payment.

These terms are governed by the law of the State of New Mexico, USA. We settle disputes by talking first: write to me and I answer within 24 hours. If that does not work, the dispute is heard in the state of New Mexico.

• Common Sense Coaching LLC · 1209 Mountain Road Pl NE #7092, Albuquerque, NM 87110, USA
• E-mail: support@commonsensedota2.com
• Discord: commonnsense